Shipping policy

Thank you for shopping at Lamps Clinic. We are committed to delivering your lighting fixtures, custom lamps, and accessories safely, reliably, and as quickly as possible. This Shipping Policy details our order processing schedules, transit timelines, shipping fees, and tracking procedures for orders across the United States.

1. Shipping Destination & Coverage

Currently, Lamps Clinic processes and delivers online orders exclusively within the United States. We do not offer international shipping at this time. All transactions, pricing, and shipping calculations are processed in United States Dollars (USD $).

2. Shipping Rates & Free Shipping

We believe in straightforward pricing with no hidden charges. We offer Free Standard Shipping ($0.00) on all orders delivered within the United States. There is no minimum purchase requirement to qualify for free shipping, and no additional handling or shipping charges are added at checkout.

3. Order Processing, Transit & Delivery Timelines

Every lighting product is carefully inspected, securely packed, and prepared for dispatch. Our total estimated delivery timeframe combines handling time and carrier transit time:

• Daily Order Cut-Off Time: 2:00 PM Pacific Time (PT) (Monday – Friday). Orders placed before 2:00 PM PT begin processing on the same business day. Orders placed after 2:00 PM PT or on weekends/holidays will begin processing on the following business day.
• Handling / Processing Time: 1–2 Business Days (Monday – Friday). During this time, we verify your order details, inspect items, package them with protective materials, and hand them over to the shipping carrier.
• Transit Time: 3–5 Business Days (Monday – Friday). This is the estimated time required by the carrier to transport your order to your delivery address.
• Estimated Total Delivery Time: 4–7 Business Days.

Fulfillment & Delivery Summary

Shipping Method	Handling Time	Transit Time	Total Delivery Time	Shipping Cost
Standard Shipping	1–2 Business Days (Mon–Fri)	3–5 Business Days (Mon–Fri)	4–7 Business Days	Free ($0.00)

Note: Processing and shipping operations do not occur on weekends (Saturday & Sunday) or official U.S. federal holidays.

4. Shipping Carriers & Order Tracking

To ensure prompt and safe delivery, we partner with established United States shipping carriers including USPS, FedEx, and UPS. Once your package has been shipped, an automated shipping confirmation email containing your tracking number will be sent to your email address. Please allow 24 to 48 hours for tracking information to update within the carrier’s system.

5. Address Accuracy & Order Changes

Please double-check your shipping address carefully during checkout. If you notice an error in your delivery details, please contact us immediately before the order is processed or fulfilled. Once an order has been dispatched or handed over to the carrier, address updates or cancellations cannot be processed. Lamps Clinic is not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses provided by the customer.

6. Damaged, Delayed, or Lost Packages

• Damaged Items: Because lighting products require careful handling, please inspect your package immediately upon delivery. If your item arrives damaged in transit, please contact us within 48 hours of delivery with clear photos of the damaged product and outer packaging. We will provide a prepaid return label or send an immediate free replacement in accordance with our Return & Refund Policy.
• Lost or Delayed Shipments: If your tracking details indicate delivery but you have not received your package, or if shipment is significantly delayed, please reach out to us promptly so we can initiate an investigation with the carrier and provide an appropriate resolution.

7. Customer Support & Contact Information

If you have any questions regarding our shipping schedule, tracking details, or delivery policies, please feel free to reach out to our support team: