Payment Policy

Thank you for shopping at Lamps Clinic. We are committed to providing a safe, transparent, and seamless checkout experience for all our customers across the United States. This Payment Policy outlines our accepted payment methods, billing terms, security standards, and transaction guidelines.

1. Accepted Payment Methods

We accept major credit and debit cards through our encrypted online checkout system:

• American Express (Amex)
• Diners Club
• Discover
• JCB
• Mastercard
• Visa
• Visa Electron

Note: We do not accept Cash on Delivery (COD), personal checks, money orders, bank wire transfers, or mail-in cash payments. All purchases must be completed securely through our online store checkout.

2. Transaction Currency & Transparent Pricing

• Store Currency: All product prices, delivery costs, and order totals displayed on our site are strictly quoted and charged in United States Dollars (USD $).
• Zero Hidden Fees ($0.00): The total amount shown in your order summary at checkout is the exact amount you will be charged. We charge no hidden payment processing fees, no unexpected handling surcharges, and offer Free Standard Shipping on all orders.
• Foreign Conversion Fees: If your payment card account is issued in a currency other than USD, your financial institution will automatically convert the charge based on their prevailing exchange rates and may apply standard foreign conversion fees according to your card agreement.

3. Payment Security & Data Protection

Protecting your personal and payment details is our highest priority:

• 256-Bit SSL Encryption: Our website and checkout pages use industry-standard 256-bit Secure Sockets Layer (SSL) encryption to safeguard your sensitive information during transmission.
• PCI-DSS Compliance: Our payment processing infrastructure complies with strict Level 1 PCI-DSS standards (Payment Card Industry Data Security Standard).
• Payment Privacy: Lamps Clinic does not store, retain, or have access to your full credit/debit card numbers or CVV security codes. All payments are processed directly through verified, secure payment gateways. We will never ask you to send credit card numbers via email or phone.

4. Order Authorization & Billing Verification

• Instant Processing: Payment in full is required at the time you place your order. Your card will be authorized and charged immediately upon submitting your order.
• Billing Address Matching: To prevent fraudulent charges, please ensure your billing name, address, and ZIP code entered at checkout match the records on file with your card-issuing bank. Mismatched details may cause transaction authorization delays or automatic security holds.
• Order Receipt: As soon as your payment is successfully approved, an automated order confirmation email containing your itemized receipt and order number will be sent to your email address.

5. Failed or Declined Transactions

If your transaction is declined or fails during checkout, please verify the following steps:

• Confirm that your card number, expiration date, CVV code, and billing ZIP code were entered accurately.
• Ensure your payment card is active and authorized for online e-commerce transactions.
• Check that adequate funds or credit limits are available to cover the total purchase amount.
• Try completing your order using an alternative supported payment card.

Lamps Clinic reserves the right to cancel any order that fails automated security checks or shows unauthorized payment activity.

6. Cancellations & Payment Refunds

If you need to cancel an order, please contact us before 2:00 PM Pacific Time (PT) on the same business day the order was placed. If canceled prior to fulfillment, a full refund will be processed immediately.

For approved returns, refunds are credited back to your original payment method within 3–5 business days following inspection at our San Marino facility. For complete operational terms, please refer to our Return and Refund Policy.

7. Customer Support & Contact Information

If you have any questions regarding a billing charge, payment authorization, or transaction discrepancy, please reach out to customer care: